Couriers have played a very important role to the development of the modern day human civilization. If not for couriers, the modern day production and ecommerce market would have died out. Ecommerce big guns such as Ebay which is worth around 80 billion dollars would not be able to deliver their products if courier services are not around. With that being said, a good courier service might help you build a good image especially if you are an up and coming business owner. However choosing the wrong one might tarnish your reputation and worse might harm your business. So, here are some things you should consider before choosing a courier.
Type of service
This all boils down to knowing your business. The type of business and the size of your business should be among the things that you should consider before choosing one. This is because Courier prices differ and mainly are dependent on the size and time at which an item needs to be delivered. The best way to find a good courier company is the use of referrals from family and friends and doing adequate research on the Internet as most service providers have informative websites that have full description of the kind of services they offer. You can also compare services and rates offered by different companies to find one that is within your budget and best suits your needs.
According to a study made by the Wharton School of Business of the University of Pennsylvania, 57 percent of online shoppers will not shop again in an online retail store if the delivery is late or is erroneous. This means that it is not just speed that people care about; they care about accuracy as well. When you come to think of it, as a normal person, you will probably be frustrated if you ordered a book and got a banana instead. In short, your choice from the plethora of courier services that are available in the market should have the right blend of speed and accuracy.
Although online reviews can be easily tampered, there are websites that offer genuine and organic reviews (not all the time) like yelp. So, checking them before hiring one of the courier services that are available in the market might do you well. Although huge companies are oftentimes the way to go for most business owners, there are local businesses that deliver with speed and accuracy as well.
Communication and Website
A good courier service provider should have a good working website with a calculator application incorporated to their website to allow their customers to calculate the amount that they are to spend on the delivery. Another important thing that you should consider before choosing a courier service is their willingness to talk and customer service. As a business owner, it is normal for you to track the package that you have sent out. If the courier service provider is not even willing to give you the location of your package, never make a deal with them again.
As mentioned above, a good courier service can make or break your business. So, make sure that you take all your time and research before engaging in a deal. Be smart!